On January 26, JBA announced that progress has been made on providing better explanations when soliciting personal pension insurance.
In view of requests made by the National Consumer Affairs Center of Japan, JBA made an agreement at the Board of Directors Meeting held in September 2009 to provide better explanations when soliciting personal pension insurance in order to prevent problems with customers from occurring beforehand. In light of this fact, JBA conducted a follow-up questionnaire survey targeting member banks and compiled the results.