Results of "Better Banking Services Survey" Published

JBA published the results of the "Better Banking Services Survey" on November 1.

This survey was conducted over the Internet in July and August this year with responses from 3,350 persons of both genders nationwide aged from 18 to 79. The survey covered changing confidence in banks, evaluation of bank streamlining, ways to dispense bank profits, level of satisfaction with bank explanations about risk when selling products, need for banking agents, reminders for services provided to the elderly, countermeasures for financial crimes, measures to prevent excessive borrowing, information channel for financial products/services and expectations for bank CSR activities.

As to the changing confidence in banks, about half of the respondents replied "banks have become reliable," while the other half said "banks have become unreliable." Sixty percent of respondents indicated that they appreciate bank efforts to streamline and some eighty percent are satisfied with bank explanations about risks when selling products.

Details of the survey are available on the JBA website (members section). (An ID and password must be inputted to access this section.)